Refund Policy

At Simply Twisted Co, we understand that plans can change. Because we provide customized services for private events, our refund policy is designed to be fair while protecting our time and resources. To secure your event date, a non-refundable deposit is required at the time of booking. This deposit reserves your service slot and covers preliminary planning.

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Cancellations must be made in writing via email to [youremail@domain.com]. Refunds for cancellations are based on the timeline below:

• 30+ Days Before Event: Partial refund (excluding deposit)

• 14–29 Days Before Event: 50% of total payment refunded (excluding deposit)

• Less than 14 Days Before Event: No refunds will be issued

All cancellation timelines are based on the original scheduled event date.

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Rescheduling:

We allow one complimentary reschedule (subject to availability) if notice is provided at least 14 days before the event. Additional reschedules may incur a fee.

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No-show/Last Minute Cancellations:

Failure to notify us of cancellation or failure to provide access/setup at the event location will result in a forfeiture of all payments made.

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Weather & Force Majeure:

If weather or an unforeseeable event (e.g., natural disaster, illness, government restrictions) makes it impossible for us to fulfill your booking, we will work with you to reschedule. Refunds may be considered on a case-by-case basis.

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Client-Supplied Alcohol:

Simply Twisted Co is not responsible for refunds due to issues related to client-provided alcohol, including quantity, availability, or restrictions at the venue.